Our Services
Our services help clients achieve their energy goals through an improved customer experience
Customer energy solutions
We identify, design, develop and launch customer energy solutions such as; new products, services or energy efficiency programs. We apply design thinking principles to ensure maximum customer value and an awesome experience. We can lead or support a project. We can also collaborate with your team to establish a customer energy solutions practice within your organization.
Customer journey mapping
We conduct journey maps to identify customer pain points with your existing services. This identifies continuous improvement opportunities that improve the customers' experience and satisfaction which helps you achieve your targets. We are happy to conduct individual journey maps or help establish this practice at your organization.
Strategic development
We conduct research, provide strategic advice and help clients with the development and program management of electrification strategies, climate plans, rate designs, regulatory filings and product roadmaps such as; an energy efficiency portfolio or renewable program.